Modern nurse call systems provide granular control and are a comprehensive analytics source, especially when paired with other clinical systems like patient monitoring.
For hospital customers involved with nurse call, middleware/workflow integration, and reporting/analytics, an all-too-common scenario is one where key end-user stakeholders get caught in the technology crossfire—especially when technology from multiple vendors comes into play. This article is intended to help you, as a customer, be in charge of tech wars so that you can get the best results from your workflow initiative.
First, a story...
Assignments? Let Me Control Those for You!
A few months ago, one of our partners asked me for some help with one of their long-standing customers. The hospital had purchased, but not deployed, software from one of the major middleware vendors and its mobile voice/smartphone provider was acting as the integrator. My partner learned about this very late in the game and was asked to join a meeting to discuss requirements. This mobility solution provider brashly came in assuming that the customer would obviously want the provider’s solution to be the “assignment” master—the system of record to track what notifications were received by whom based on configured conditions for all connected systems (nurse call and patient monitoring).
What was the business requirement?
The customer was looking to add on, alongside the pre-existing nurse call system, patient monitoring integration to phones. The site had already made a significant investment in the nurse call infrastructure and was in a great position to leverage it as an important building block of a larger clinical communication workflow. In the meeting, the type of which I’ve been to many times, the hospital team was super confused as little actual discovery had gone on by anyone. They hardly understood what they had, or what they purchased. My partner, a locally-based, respected integrator with years of service to this customer, was put in a position to defend her turf.
Click here to read on.
Kenny Schiff is the Founder and CEO of CareSight. A 20-year veteran of the healthcare technology business, Kenny is considered by his customers and peers to be a no-nonsense, trusted resource who can be counted on to deliver complex solutions with high impact. In 2003, his team pioneered the offering of managed services to clinical communications customers. Visionary always, but never afraid to be hands-on, CareSight is a great creative platform for Kenny’s entrepreneurial and technical passions.